How much do you charge?
We try our best to offer great value to all our customers, however every job is different and individually quoted and assessed. Contact us and we will be happy to come out and give you a free no obligation quote along with a small demonstration of our system if your not familiar with water fed pole cleaning.

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 Why do you charge more on the first clean?
Quite simply a first clean takes us 2 or 3 times longer than a regular maintenance clean does and uses about 3 times as much pure water, this is because we fully clean all the frames and sills to a high standard, rather than just a quick wipe over we ensure there left perfect and this sometimes means use of a Upvc cleaner and hand cleaning them getting rid of any marks, spiders eggs, stubborn grime etc. We do this to satisfy our customers and to make your windows and frames look as good as new, it also helps us maintain them on future cleans in a more efficient manner.

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How often should my windows be cleaned?
This is entirely up to you to some degree, we offer frequencies of 4 or 8 weeks, generally speaking most of our residential customers have theres cleaned once every 4 weeks, we can also offer a simple one off clean, these are priced accordingly. We use intelligent software to keep track of our customers requirements so cleaning intervals are kept reliable and regular.

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If I am not home when you call how do I pay you?
We fully understand that our customers cannot be at home each time we call to clean the windows, if your not at home when we call, we shall pop a card through your letter box to say we have been, it will also show your agreed price along with our payment methods, you can also visit our “payments” tab on the website to view the many payment options we offer. We don’t expect payment right away after the clean, all we ask is to settle any balances owed within 14 days from the clean date.

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I have a locked rear gate how will you gain access?
If you would like we can send out a text notification the evening before were due to call so you can make arrangements to leave unlocked for us, once we have been we will lock the gate and will put the key in a agreed location or post it through your letter box.

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What methods do you use?
Generally we use our hot/cold water fed pole system to clean all windows, we believe this is the best method, it not only cleans better and gives better results it also leaves your windows sterile and cleaner for longer, using this method we can also clean your frames and sills each properly each time. However we can provide traditional methods for ground floor windows if that is your preference, just let us know.

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What other services do you offer?
As well as cleaning windows, we also specialise in full conservatory valets, solar panel cleaning, gutter/soffit/fascia cleaning, gutter cleaning using our SkyVac high reach system, we also use our pure water system to clean caravan and motorhome roofs. For more information on any of the above services visit our services tab on the website and select from the drop down list.

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Are you reliable?
Most Definitely! We hear time and time again about customers been let down by other window cleaners and there infrequent visits, we strive to offer a professional, reliable service and treat all our customers and there property with the upmost respect, when using us you can rest assured we will carry out a fist class job every time and stick to your cleaning frequency each time.

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Are you insured for the work you do?
Yes we are fully insured for all work we do and also carry full public liability insurance. We are also fully trained to a high standard in all aspects of our work.

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Do you sub your work out If your too busy?
No never! Pure Transparent was established to provide a top notch professional service in our chosen field and therefore we would never sub contract work out to a 3rd party. All work taken on by Pure Transparent is undertaken by us personally.

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What areas do you cover for window cleaning?
We are based on Hartwell Lane in Rough Close, Staffordshire. We cover a large part of Staffordshire approx a 30 mile radius from base. For one off jobs depending on the time involved we are able to travel further afield. For more information please contact us to discuss your needs.

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Are you a all year round service?
In short yes we are, only extreme weather (high winds and heavy rain) keep us from been able to do our work. If you clean falls on extreme weather we will call shortly after it has passed.